Debt collection -- Attempts to collect debt not owed -- Complaint #8261147
Complaint Overview
Complaint ID: 8261147
Company: Citizens Financial Group, INC.
Product: Debt collection
Sub-Product: I do not know
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid
State: New Mexico
ZIP Code: 88240
Date Received: 2024-01-31T12:00:00-05:00
Date Sent to Company: 2024-01-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I had recieved a letter from XXXX XXXX XXXX, for an account with Citizens Bank. We had XXXX camera equipment through Citizens. The letter was a settlement to pay off the account and close it, for the amount of XXXX. I took the deal, and was under the impression it was settled then closed. On XX/XX/XXXX, I recieved a letter from XXXX XXXX XXXX, stating I owe XXXX for an account with Citizens Bank. I have the bank statement showing the amount was paid on XX/XX/XXXX.
Frequently Asked Questions
What is Complaint #8261147 about?
Complaint #8261147 was filed against Citizens Financial Group, INC. regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2024-01-31T12:00:00-05:00.
How did Citizens Financial Group, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Citizens Financial Group, INC.?
Yes, visit the Citizens Financial Group, INC. company profile at readthecomplaint.com/company/citizens-financial-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.