Mortgage -- Trouble during payment process -- Complaint #8260575
Complaint Overview
Complaint ID: 8260575
Company: Shellpoint Partners, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Fees charged
State: Pennsylvania
ZIP Code: XXXXX
Date Received: 2024-01-31T12:00:00-05:00
Date Sent to Company: 2024-01-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My mortgage is current. I was behind XXXX months due to medical + prescription costs and just got caught up. Shellpoint Mortgage Finances says I owe {$880.00} in Fees. Shellpoint Mortgage Finance said they are unwilling to waive any of the fees. {$880.00} in fees is exuberant. Especially someone who had medical issues & subsequent problems paying their mortgage. T
Frequently Asked Questions
What is Complaint #8260575 about?
Complaint #8260575 was filed against Shellpoint Partners, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-01-31T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.