Prepaid card -- Trouble using the card -- Complaint #8254187
Complaint Overview
Complaint ID: 8254187
Company: American Express Company
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: California
ZIP Code: 92078
Date Received: 2024-01-30T12:00:00-05:00
Date Sent to Company: 2024-01-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was given a {$700.00} American Express Gift Card from my company as a holiday gift. The card has not worked ANYWHERE and has been declined in person using my XXXX XXXX and XXXX XXXX, has been declined on Online merchants such as XXXX. I am at a loss of {$700.00} because AMEX has scammed me into another wasteful gift card. This happened years ago with an AMEX GC and now is happening again. I decided to file a formal complaint this time against American Express for their fraudulent practices.
Frequently Asked Questions
What is Complaint #8254187 about?
Complaint #8254187 was filed against American Express Company regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2024-01-30T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.