Student loan -- Dealing with your lender or servicer -- Complaint #8247437
Complaint Overview
Complaint ID: 8247437
Company: Edfinancial Services
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: New York
ZIP Code: 14150
Date Received: 2024-01-29T12:00:00-05:00
Date Sent to Company: 2024-01-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX ARE SCAM ARTISTS I was trying to start repayment on my student loans since XXXX of XXXX. I was struggling to deal with my then loan provider XXXX when I got a letter in the mail that looked to be from the department of education. I called them up and they advised I was qualified for the Save program where I pay {$50.00} a XXXX and just have to pay an up front cost of {$900.00}. I thought everything was going as planned and my loans were consolidated and all. In the mean time, my loans were sold to XXXX who started sending me letters and email saying I have to pay {$300.00} now. Curious what was going on, I called XXXX and told them I was on the XXXX program and they advised me the company I was dealing with, Superior Servicing were scamming me. They have to date stolen {$990.00} from me. I have already filed a complaint with the FTC and the XXXX Attorney General as well as filed a claim with my bank. I am now filling a complaint with you as well as the BBB as these people have not only taken advantage of me, but based on my research have done the same to many other a former student and need to be stopped and prosecuted to the fullest extent of the law. Thank you for any help you are able to offer!
Frequently Asked Questions
What is Complaint #8247437 about?
Complaint #8247437 was filed against Edfinancial Services regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-01-29T12:00:00-05:00.
How did Edfinancial Services respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Edfinancial Services?
Yes, visit the Edfinancial Services company profile at readthecomplaint.com/company/edfinancial-services to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.