Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #8246568
Complaint Overview
Complaint ID: 8246568
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: California
ZIP Code: 93555
Date Received: 2024-01-29T12:00:00-05:00
Date Sent to Company: 2024-02-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
XXXX XXXX XXXX. I am writing to bring to your attention a distressing issue involving your cryptocurrency company. I recently reported a fraudulent incident to XXXX, the receiving cryptocurrency exchange, based on the findings outlined in the " XXXX Forensic Evidence Report ''. However, XXXX informed me that the recipient wallet address used by the scammer does not belong to their exchange. Instead, they suggested that it might be a " third-party wallet '' associated with your cryptocurrency company. According to XXXX, the wallet in question interacted with a smart contract commonly used for Coinbase transactions. Hence, they believe it may be linked to your cryptocurrency company. I urgently seek your assistance in investigating and recovering my funds from the scammer who exploited this wallet address.
Frequently Asked Questions
What is Complaint #8246568 about?
Complaint #8246568 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2024-01-29T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.