Credit card -- Problem with a purchase shown on your statement -- Complaint #8241302
Complaint Overview
Complaint ID: 8241302
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Washington
ZIP Code: 985XX
Date Received: 2024-01-28T12:00:00-05:00
Date Sent to Company: 2024-01-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I used my Capital One credit card to purchase the delivery of XXXX XXXX. The XXXX XXXX never arrived. When I reached out to the retailer, they refused to give a refund. Because of this I reached out to Capital One to utilize a chargeback. Despite providing all necessary and requested information, Capital One has refused to process the chargeback and has not given a detailed explanation of their decision.
Frequently Asked Questions
What is Complaint #8241302 about?
Complaint #8241302 was filed against Capital One Financial Corporation regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-01-28T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.