Money transfer, virtual currency, or money service -- Trouble accessing funds in your mobile or digital wallet -- Complaint #8240650
Complaint Overview
Complaint ID: 8240650
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet
State: Colorado
ZIP Code: 803XX
Date Received: 2024-01-28T12:00:00-05:00
Date Sent to Company: 2024-01-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Venmo suspended my account and said I had to upload a photo of my government ID. I provided this, as I had done before years ago, but they did not unsuspend my account. instead they requested a video of me holding my ID. I requested an alternative method for verification as I take my privacy seriously and can not provide a video of myself to an unknown person. I can find no references to this requirement in any know your customer regulations or other industry standards. I again asked for an alternative method of verification which they declined. My account is still suspended and I can not access my funds.
Frequently Asked Questions
What is Complaint #8240650 about?
Complaint #8240650 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Trouble accessing funds in your mobile or digital wallet. It was received by the CFPB on 2024-01-28T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.