Credit card -- Fees or interest -- Complaint #8240528
Complaint Overview
Complaint ID: 8240528
Company: Wells Fargo & Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: Florida
ZIP Code: 326XX
Date Received: 2024-01-28T12:00:00-05:00
Date Sent to Company: 2024-01-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
This complaint is against Wells Fargo, revolving around their settlement with the CFPB We received 3 letters from them saying they owed us around {$7000.00} for penalties of their wrong doings. here are the reference numbers from WF : XXXXExact amount not known. Wells didn't/could n't tell us. XXXX-amount due us {$2000.00} XXXXamount due us- {$2400.00} I have no way to determine if these amounts are correct. They expect me to take their word for it. That has not worked out too well in the past. I have called them many times. Mostly about number # XXXX and XXXX Called once on XXXX. ON XXXX Called on XXXX-spoke to XXXX. It is in the process of being mailed. On XXXX on XX/XX/28 at XXXX XXXX spoke with XXXXexpect it in 30 days. on XXXX I have called at least 5 times, that I have some notes on : XXXXLeft message XXXXleft message XXXXspoke with XXXX XXXXspoke with XXXX XXXXspoke with XXXX. Every time their excuses are that it is in their process, the system, and is almost ready to go out! I am tired of waiting, and being lied to. I want my money, along with a complete accounting of how they arrived at those numbers. The name Wells Fargo would be a good name for a bank
Frequently Asked Questions
What is Complaint #8240528 about?
Complaint #8240528 was filed against Wells Fargo & Company regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2024-01-28T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.