Checking or savings account -- Managing an account -- Complaint #8240355
Complaint Overview
Complaint ID: 8240355
Company: TD Bank US Holding Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: New York
ZIP Code: 11225
Date Received: 2024-01-28T12:00:00-05:00
Date Sent to Company: 2024-01-28T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I walked into the TD Bank at XXXX XXXX XXXX In XXXX NY to report my debit card stolen and obtain a new card in person. When I opened the account just a few weeks prior I was told I needed to update my phone number with the agent because I had an old account in good standing. The agent updated my phone number at the time of opening the account so that I would be able to log into the mobile app. On XX/XX/XXXX I noticed my card was missing, its a new account that I dont use yet. I walked into the bank and no one greeted me. Workers were just standing around. Finally someone asked what I needed and I asked for a new debit card. I was told to sign into a kiosk and wait. Finally a gentleman called me over to his desk and I told him I noticed my card was missing and I needed a new card. He took my Drivers licensed, confirmed my account then asked if he could send me a code to my phone to which I replied yes. Once noticing I did not receive the code I asked to confirm the number to which he told me the number and I said oh thats my old number from my older account. He told me he could no longer help me and that my card would need to be shipped to my home address. I then explained that the number was indeed updated upon opening my account because I was granted access to my MOBILE account. He whispered to the supervisor sitting next to him who didnt even have the professioablism or respect to look up and simply said TD Policy, mail the card. So here it is XX/XX/XXXX, my account is now overdrawn because someone used my account to get gas and I still do not have my card in the mail. He never ordered it!
Frequently Asked Questions
What is Complaint #8240355 about?
Complaint #8240355 was filed against TD Bank US Holding Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-01-28T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.