Checking or savings account -- Managing an account -- Complaint #8237312
Complaint Overview
Complaint ID: 8237312
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Texas
ZIP Code: 78749
Date Received: 2024-01-27T12:00:00-05:00
Date Sent to Company: 2024-01-27T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I logged into our Wells Fargo Joint Checking Account and noticed numerous high dollar amounts were charged to my husband 's debit card. There were websites I hadn't heard of and there were large amounts taken out from stores that my husband doesn't shop at ( such as XXXX XXXX XXXXhe 's not a member ). When I asked him about all of these charges, he confirmed he had not made these purchases nor did he authorize them. He immediately called to report it to Wells Fargo and received a claim number # XXXX. Both his debit card and mine were cancelled that day on XX/XX/XXXX. We received a letter in the mail that was dated XX/XX/XXXX ( XXXX calendar days after our claim had been submitted ) stating " We have completed our research of your inquiry about charges of {$10000.00} on your account. Based on the information available to us, we have determined the transaction was authorized or that a processing error did not occur. Please consider your claim closed. '' In addition to this $ XXXX, an additional {$2900.00} was charged AFTER our cards were cancelled. I called Wells Fargo to dispute the denied claim but was again denied because they said the claim is closed. I told them of the additional charges and wanted to open another claim. The representative told me that those additional charges were included in the first claim!! How I asked? He tells me that the original claim actually had over XXXX XXXX on it, but that is not what the letter we received indicated. We never received notification from Wells Fargo, such as an alert about whether we authorized these amounts when they were posted to our account. The only notification that clued me in was Wells Fargo had already dipped into our Overdraft Protection and charged us fees ( {$450.00} in fees ). These large transactions all happened within a 7-10 day window and I was triggered by how quickly our bank account had depleted and that is what prompted me to dig further. My husband has been a Wells Fargo customer since XXXX and I have been since XXXX. It's disheartening to know that this is how they treat long time customers. Our hard earned money was stolen from us and they have the nerve to do nothing to help us let alone nothing to protect us from this occurring in the first place!
Frequently Asked Questions
What is Complaint #8237312 about?
Complaint #8237312 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-01-27T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.