Checking or savings account -- Managing an account -- Complaint #8237072
Complaint Overview
Complaint ID: 8237072
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: Arizona
ZIP Code: 85204
Date Received: 2024-01-27T12:00:00-05:00
Date Sent to Company: 2024-01-27T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I scheduled an electronic bill payment out of my checking account to be paid on XX/XX/XXXX. The amount, {$910.00}, was deducted on XX/XX/XXXX. I was contacted by the vendor on XX/XX/XXXX that the payment was never received. I contacted Wells Fargo on XX/XX/XXXX to stop payment so that I could reissue the check. Wells Fargo indicated that there was already a stop payment on that payment that was applied by the bank. They will not tell me when this occurred, why it occurred nor by whom. They also never communicated this to me and they have not put the money back into my checking account. I spent 70 minutes on the phone with them and have gotten no where. I received an email documenting that they have opened a claim and will solicit more information from me and the vendor. This is quite perplexing since the bank is the entity that stopped the payment and they are the only one with information! Additionally, it ties up the credit to my account for another 10 days.
Frequently Asked Questions
What is Complaint #8237072 about?
Complaint #8237072 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-01-27T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.