Payday loan, title loan, personal loan, or advance loan -- Charged fees or interest you didn't expect -- Complaint #8234612
Complaint Overview
Complaint ID: 8234612
Company: Firstcash, INC.
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Pawn loan
Issue: Charged fees or interest you didn't expect
State: Ohio
ZIP Code: XXXXX
Date Received: 2024-01-26T12:00:00-05:00
Date Sent to Company: 2024-01-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On the XXXX of XX/XX/year> I dropped off a TV to Cashamericapawn for a credit of XXXX. I went home and I realized I made a mistake. I went back to the store at XXXX and they were closed. The stores hours are XXXX to XXXX. The next at XXXX I return the XXXX in cash and the employee and manageXXXX said I have to the finance charge. I explained to the manager that it was less than XXXX hours and I have XXXX hours to rescind a contract. He would not give me my TV unless I paid the full finance charge of XXXX.
Frequently Asked Questions
What is Complaint #8234612 about?
Complaint #8234612 was filed against Firstcash, INC. regarding Payday loan, title loan, personal loan, or advance loan specifically about Charged fees or interest you didn't expect. It was received by the CFPB on 2024-01-26T12:00:00-05:00.
How did Firstcash, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Firstcash, INC.?
Yes, visit the Firstcash, INC. company profile at readthecomplaint.com/company/firstcash-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.