Mortgage -- Trouble during payment process -- Complaint #8232912
Complaint Overview
Complaint ID: 8232912
Company: Amerisave Mortgage Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: Alabama
ZIP Code: 35124
Date Received: 2024-01-26T12:00:00-05:00
Date Sent to Company: 2024-01-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX obtained a mortgage. Closing disclosure had me for an excessive amount of property tax. I was told with it being a new build I would go to the tax office and get numbers updated and submit to them. Did this No change. They keep assessing XXXX taxes {$4000.00} above what they should be. For XXXX they sent me a XXXX XXXX refund check. I asked them to adjust my escrow and they still haven't done. I was even recently told after my 50th call since XX/XX/XXXX that they had to let it go through a full cycle. Meaning it would have to be a full tax year in the house. That's been done and now as of XXXX XXXX they are continuing to put my property taxes in excess of {$6100.00}, even though the bill they paid was around {$2800.00} this year and XXXX for XXXX year. I have tried talking to everyone I could no success. This is causing stress and alot of time and money as next steps are legal action. I just need them to adjust my escrow to the right property tax amount. With them being a lender they are illegally taking my money which is helping them finance home loans so I'm basically a lender it's illegal and it has to stop. I feel this is apart of thjer strategy to get consumers to help them with loans, collectively {$6000.00} is impactful. I've called, sent over tax assessments reflecting right amount, requested property taxes be removed from my escrow. Every employee confir.s they can see that it's wrong but resolution is beyond them. I want my money back. Theyvare borrowing money from me monthly. I want interest on my money that I'm losing not having it in savings.
Frequently Asked Questions
What is Complaint #8232912 about?
Complaint #8232912 was filed against Amerisave Mortgage Corporation regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-01-26T12:00:00-05:00.
How did Amerisave Mortgage Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Amerisave Mortgage Corporation?
Yes, visit the Amerisave Mortgage Corporation company profile at readthecomplaint.com/company/amerisave-mortgage-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.