Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #8232857
Complaint Overview
Complaint ID: 8232857
Company: Pentagon Federal Credit Union
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Sub-Issue: Unable to receive car title or other problem after the loan is paid off
State: Illinois
ZIP Code: 60089
Date Received: 2024-01-26T12:00:00-05:00
Date Sent to Company: 2024-01-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/, I made my final payment on my auto loan with PenFed Credit Union for my car loan. The bank has not provided the car title documents for my car. I called customer service and they claim to have sent the documents, but do not have a tracking number or any evidence that they sent the documents. I have requested the bank to agree to reimburse me for any fees that I would have to pay to obtain a copy of the title, but the bank has refused to make that commitment. In summary, the bank is not taking any responsibility for ensuring the title documents are provided to me or any of the fees that may be required.
Frequently Asked Questions
What is Complaint #8232857 about?
Complaint #8232857 was filed against Pentagon Federal Credit Union regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2024-01-26T12:00:00-05:00.
How did Pentagon Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Pentagon Federal Credit Union?
Yes, visit the Pentagon Federal Credit Union company profile at readthecomplaint.com/company/pentagon-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.