Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #8228512
Complaint Overview
Complaint ID: 8228512
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
Sub-Issue: Trying to communicate with the company to fix an issue with the application process
State: Michigan
ZIP Code: 49506
Date Received: 2024-01-25T12:00:00-05:00
Date Sent to Company: 2024-01-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
1. Theyre attaching a {$6500.00} bill to my title from XXXX. It says its a mortgage bill. After research its showing as a finance bill. They cant find it. Ive talk to numerous representatives. They dont have a Michigan office to go into. 2. After speaking to finance they cant locate the account. They told me to fax it to archives where there is no contact person. I had to fax it. 3. I asked for a year of payment history for XXXX and they said they had to do a work order which could take a week 4. I faxed the finance department for the old bill and I havent received a response.
Frequently Asked Questions
What is Complaint #8228512 about?
Complaint #8228512 was filed against Wells Fargo & Company regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2024-01-25T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.