Student loan -- Dealing with your lender or servicer -- Complaint #8227926
Complaint Overview
Complaint ID: 8227926
Company: Edfinancial Services
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Maryland
ZIP Code: 21122
Date Received: 2024-01-25T12:00:00-05:00
Date Sent to Company: 2024-01-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
EdFinancial Services will not resolve issue of account showing a negative balance ( overpayment ) which should be applied to a second loan amount. XXXX customer services continues to log this issue, but won't provide any timeline for resolution. While the call center personnel are polite, all they seem to be able to do is update a case. The overall concern is that EdFinancial continues to charge interest on money we do not owe since they will not/ have not applied to payment to the outstanding balance. This issue have been ongoing for ~60 days now.
Frequently Asked Questions
What is Complaint #8227926 about?
Complaint #8227926 was filed against Edfinancial Services regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-01-25T12:00:00-05:00.
How did Edfinancial Services respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Edfinancial Services?
Yes, visit the Edfinancial Services company profile at readthecomplaint.com/company/edfinancial-services to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.