Credit card -- Other features, terms, or problems -- Complaint #8225743
Complaint Overview
Complaint ID: 8225743
Company: Commerce Bank
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Illinois
ZIP Code: 618XX
Date Received: 2024-01-25T12:00:00-05:00
Date Sent to Company: 2024-01-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This new complaint against the Commerce Bank is related to the on-going complaint case no. XXXX. Some fraudulent activities keep occurring inside the Commerce Bank. On XXXX XXXX XXXXXX/XX/year> ( Wednesday ), somebody from the Commerce Bank has made an illegal balance transfer of {$500.00} dollars from the complainer 's credit card account of ending no. XXXX. ( Please see the attached balance-transfer 's onscreen image to this complaint filing ). The attempt of making this balance transfer on XX/XX/XXXX was made without an authorization from the credit card holder. This is absolutely illegal for Commerce Bank to have allowed it to happen and is creating big loss on the complainer 's side.
Frequently Asked Questions
What is Complaint #8225743 about?
Complaint #8225743 was filed against Commerce Bank regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-01-25T12:00:00-05:00.
How did Commerce Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Commerce Bank?
Yes, visit the Commerce Bank company profile at readthecomplaint.com/company/commerce-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.