Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #8220793
Complaint Overview
Complaint ID: 8220793
Company: Transferwise Ltd
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Fraud or scam
State: Minnesota
ZIP Code: 55418
Date Received: 2024-01-24T12:00:00-05:00
Date Sent to Company: 2024-01-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I transferred money to Wise at the end of XXXX from a business checking account, but made the mistake of setting up a personal account with Wise when trying to send the money. They then informed me they could not send my money along. You would think this would be an easy refund right? Wrong. My money has been in XXXX for two months. I have sent upwards of XXXX? ( XXXX? Ive lost track ) Emails back and forth over the last two months and they keep giving me contradictory information over and over on how to get my money back. -yes we can link your personal account and business account, actually no we cant do that -we can only refund your money with a XXXX transfer , actually no we cant do that why would you think that -yes we can send your money along to the recipient if you do XXXX, no theres no way we can do that Someone different responds every time, and will often point me in either a different direction or not help me or answer my question at all. For example they asked me to set up a transfer so I could get my money back, but that would require me entering an XXXX, which I dont have. Because its a XXXX XXXX. When I asked, they just directed me to a support page that had nothing about an XXXX on it. We just go around in circles. This has been the most ridiculous experience and I still dont have my money back.
Frequently Asked Questions
What is Complaint #8220793 about?
Complaint #8220793 was filed against Transferwise Ltd regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2024-01-24T12:00:00-05:00.
How did Transferwise Ltd respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Transferwise Ltd?
Yes, visit the Transferwise Ltd company profile at readthecomplaint.com/company/transferwise-ltd to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.