Student loan -- Dealing with your lender or servicer -- Complaint #8203854
Complaint Overview
Complaint ID: 8203854
Company: Edfinancial Services
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Florida
ZIP Code: 33578
Date Received: 2024-01-22T12:00:00-05:00
Date Sent to Company: 2024-01-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I logged in to get my XXXX interest statement and found that my 4 payments that have been coming out of my bank account since my loan returned to repayment in XXXX have not been applied to my account which is serviced by Ed Financial on behalf of the Dept of Education. So not only is my account showing delinquent for 4 months, they have not applied my payments. When I asked in a chat when it would be fixed I was told due to backlogs this would be a few weeks. So after my next payment is due. I was told I should not use autopay. I was not even aware the payments were lost until I went to file my taxes and wanted the tax statement. So who knows how long this would have remained this way had I not checked. They have to know and fix this in a more expeditious manner than saying it could take a couple of weeks is unacceptable when they have had my funds for up to 4 months. My account is being mismanaged and its very troublesome since repayment is a big character indicator to other creditors.
Frequently Asked Questions
What is Complaint #8203854 about?
Complaint #8203854 was filed against Edfinancial Services regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-01-22T12:00:00-05:00.
How did Edfinancial Services respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Edfinancial Services?
Yes, visit the Edfinancial Services company profile at readthecomplaint.com/company/edfinancial-services to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.