Credit reporting or other personal consumer reports -- Problem with fraud alerts or security freezes -- Complaint #8203825
Complaint Overview
Complaint ID: 8203825
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with fraud alerts or security freezes
State: California
ZIP Code: 95136
Date Received: 2024-01-22T12:00:00-05:00
Date Sent to Company: 2024-01-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Experian has made it very hard to not only check if there is currently a freeze on your account but also how to temporarily unfreeze while applying for credit. That link to check the freeze status or to unfreeze is hidden as a tiny link inside the web page for their paid product. This is in sharp contrast to the other 2 agencies where it is relatively straight forward to check your freeze status and to locate the link to unfreeze the account. In addition the minute you log into your Experian account they directly take you to a page where you are end up applying for their paid service. You have to careful what you do there else you'd inadvertently sign-up for their pair service. They are trying to defraud unsuspecting people to sign-in for their service. This, too, is in contrast to the other two agencies.
Frequently Asked Questions
What is Complaint #8203825 about?
Complaint #8203825 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with fraud alerts or security freezes. It was received by the CFPB on 2024-01-22T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.