Payday loan, title loan, personal loan, or advance loan -- Charged fees or interest you didn't expect -- Complaint #8196777
Complaint Overview
Complaint ID: 8196777
Company: Bread Financial Holdings, INC.
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Installment loan
Issue: Charged fees or interest you didn't expect
State: Virginia
ZIP Code: 20165
Date Received: 2024-01-21T12:00:00-05:00
Date Sent to Company: 2024-01-21T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dispute of Unauthorized Interest Charges and Harassment Account Number : N/A Date of Charge : XX/XX/2023 Amount of Interest Charge : {$1100.00} To Whom It May Concern, I am writing to dispute the unauthorized interest charges on my Kay Jewelers credit account. As of XX/XX/2023, I successfully paid off my entire account balance, and my Kay Jewelers account has been closed. Despite this, I have been subjected to relentless and harassing phone calls regarding additional interest charges, which I believe to be fraudulent and in violation of my rights. It has come to my attention that the phone calls from your representatives have been aggressive, threatening, and made at irregular hours, causing significant distress and affecting my overall well-being. Such tactics are unacceptable and in clear violation of the Fair Debt Collection Practices Act ( FDCPA ). I kindly request the following actions to be taken : Immediate cessation of all communications related to the disputed interest charges and any other attempts to collect on the account balance, as it has been paid in full. A complete and transparent explanation of how the interest charges were calculated and any relevant terms and conditions. A written statement confirming that my account is closed, and no further actions will be taken to collect on any disputed amounts. An investigation into the harassing phone calls I have received, and appropriate actions taken against any representatives who engaged in unprofessional behavior. I am deeply concerned about the impact this situation is having on my credit score and overall financial well-being. I expect this matter to be resolved promptly and with the utmost professionalism. Please respond to this letter within 30 days as per the Fair Debt Collection Practices Act. You can reach me at XXXX or XXXX if you require any additional information or documentation to assist in your investigation. I would like to remind you that under the FDCPA, I have the right to request written verification of any disputed debt. Please provide this verification, including any supporting documentation, in your response. Thank you for your immediate attention to this matter. I anticipate a swift resolution that will protect my rights and credit standing. Sincerely,
Frequently Asked Questions
What is Complaint #8196777 about?
Complaint #8196777 was filed against Bread Financial Holdings, INC. regarding Payday loan, title loan, personal loan, or advance loan specifically about Charged fees or interest you didn't expect. It was received by the CFPB on 2024-01-21T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.