Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #8193215
Complaint Overview
Complaint ID: 8193215
Company: Chime Financial INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Texas
ZIP Code: 78542
Date Received: 2024-01-20T12:00:00-05:00
Date Sent to Company: 2024-01-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Chime institution keeps denying my claim for the amount {$990.00} and they have proof that I had no knowledge of a transaction that occurred on XXXX XXXX for the amount of {$990.00}. I sent them XXXX XXXX statements directly from XXXX & even a message where I replied 'no ' when asked if I was the XXXX trying to make the transaction and somehow it still went through ( not on my wallet, someone used my debit card info and took money ) so I proceeded to provide them statements from my XXXX XXXX because that's what I was asked for so I contacted XXXX and got them the documents and it clearly shows that those transactions do not show up on my account. Somehow I keep getting denied with all then proof in the world. I've had my chime account open for months but never used it and they now just told me that there was plenty of failed transactions for XXXX when I was not active so I don't know what other pro they need.
Frequently Asked Questions
What is Complaint #8193215 about?
Complaint #8193215 was filed against Chime Financial INC regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2024-01-20T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.