Credit card -- Problem when making payments -- Complaint #8193097
Complaint Overview
Complaint ID: 8193097
Company: Wells Fargo & Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: California
ZIP Code: 91306
Date Received: 2024-01-20T12:00:00-05:00
Date Sent to Company: 2024-01-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Wells Fargo is REFUSING to credit my credit card payment made on XX/XX/2024 of {$200.00} after receiving proof of payment from XXXX XXXX XXXX. Wells Fargo REFUSED to troubleshoot the issue then played XXXX and XXXX. Wells Fargo REFUSED all proof of payment from XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #8193097 about?
Complaint #8193097 was filed against Wells Fargo & Company regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2024-01-20T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.