Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #8193096
Complaint Overview
Complaint ID: 8193096
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: California
ZIP Code: 94107
Date Received: 2024-01-20T12:00:00-05:00
Date Sent to Company: 2024-01-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
since XXXX months venmo customer support is fooling me around and not giving me access to my funds.they keep sending me copy paste messages that I should reply to any email that I have no longer in my inbox because I deleted it by accident! they refuse to help me add my bank account in order to withdraw my funds! its a criminal organization! they do everything so people cant access their funds! I dont understand why they cant just reply to my multiple support requests! they refuse to offer any support and keep sending me copy paste! Hello XXXX, XXXX here from Venmo support -- I hope this email finds you well! I can see that your concern is being handled by our XXXX XXXX XXXX through case number XXXX. In order to make this a smooth process, please only respond to your original email chain ( XXXX ) with following information needed and any additional questions or concerns that you may have regarding this matter. You can use that number to search your email for their communication. Please maintain communication only within that same email chain with anything in regard to this case. This will ensure the correct team can address your questions. Any new emails will create new tickets that only go to XXXX XXXX, which may delay the resolution. We appreciate your patience as we work through this. If you need anything else, kindly get in touch with us again. A blessed day is ahead of you! Best, XXXX XXXX | Venmo Support
Frequently Asked Questions
What is Complaint #8193096 about?
Complaint #8193096 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2024-01-20T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.