Student loan -- Dealing with your lender or servicer -- Complaint #8193029
Complaint Overview
Complaint ID: 8193029
Company: Edfinancial Services
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Massachusetts
ZIP Code: 013XX
Date Received: 2024-01-20T12:00:00-05:00
Date Sent to Company: 2024-01-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have tried no less than four times to enroll in auto-payment but it isn't working. I keep getting late payment notices and then need to log in and make a manual payment. At one point I was given the excuse that I need to wait a billing period for the changes to stick, and it still didn't work. This is causing an enormous amount of stress. To that end, I have reached out to the company in writing and received no response. Further, my complaint wasn't visible in my sent messages inbox, as if they kept no record of it. Thankfully I have screenshots of my most recent attempt to sign up for auto-payment as well as my attempted written communication to the company. I need to get signed up for auto-payment, and I believe this predatory behavior needs to be addressed on a broad scale because it is probably affecting many more people than me. In fact, I know it is because I've read identical reviews from other people online.
Frequently Asked Questions
What is Complaint #8193029 about?
Complaint #8193029 was filed against Edfinancial Services regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-01-20T12:00:00-05:00.
How did Edfinancial Services respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Edfinancial Services?
Yes, visit the Edfinancial Services company profile at readthecomplaint.com/company/edfinancial-services to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.