Credit card -- Other features, terms, or problems -- Complaint #8192848
Complaint Overview
Complaint ID: 8192848
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with customer service
State: New York
ZIP Code: 14224
Date Received: 2024-01-20T12:00:00-05:00
Date Sent to Company: 2024-01-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
At the end of XXXX I lost my bank debit card, upon waiting for the new card to come in the mail I used my capital one card by making payments every day the new card did not come in the mail. Also at this time my bank account was hacked and emptied without knowledge until it was to late and unfortunately the payments bounced. My account was closed. I called to explain the situation and asked f I could send proof from the bank that the account was compromised at the time to reopen the account. I was told they could submit a request to open the account once I paid {$1100.00} on the account and it had cleared for XXXX days. I did this and upon calling back was told in order to be considered I needed to pay of the interest for the month on the card and then a request would be open to reopen the card and I could send my proof for review. Which I did, I paid another {$200.00} on the account. I then called and was told they would not be able to put in the request and there was nothing they could do, I feel like they lied to me to get me to keep following the instructions when they had no intention of helping me. They have not even taken the time to let me submit my document from the bank saying my account was hacked! This was an unintentional event that I was promised help with over and over and then told sorry not sorry. This is not only dishonest but disheartening as I believe capital one practices unenthical business such as lying to get people do do what they want and then not bothering to help them.
Frequently Asked Questions
What is Complaint #8192848 about?
Complaint #8192848 was filed against Capital One Financial Corporation regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-01-20T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.