Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #8192768
Complaint Overview
Complaint ID: 8192768
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Indiana
ZIP Code: 464XX
Date Received: 2024-01-20T12:00:00-05:00
Date Sent to Company: 2024-01-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I contacted Experian to let them know they are reporting my student loans twice. Which make it seems as if I owe more money than I actually do. I informed them that the loans were transfered to XXXX and that XXXX is no longer my loan company. They told me that they reported to them. I informed them that they have not reported to them since last year XXXX of XXXX. Now they have updated the status as if they just reported to them this month of XX/XX/XXXX. Which is a total lie because it is closed out at XXXX.
Frequently Asked Questions
What is Complaint #8192768 about?
Complaint #8192768 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-01-20T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.