Credit card -- Closing your account -- Complaint #8192729
Complaint Overview
Complaint ID: 8192729
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Louisiana
ZIP Code: 71270
Date Received: 2024-01-20T12:00:00-05:00
Date Sent to Company: 2024-01-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
You said do not include Social Security Number! Capital One has had my account for well over 10 years. I have always paid my charges in full, have an outstanding credit score and multiple Capital One accounts. I was sent a letter they were instructed by the government to verify certain information. I did everything except the TIN and or Social Security number -- which I told them I would not over the phone!! Since there were no changes since they first issued the card I thought that just telling that there were no changes would suffice. The person on the phone was very rude and said if I did not give them my SS # they would close my account -- which they have or as they said they have restricted my account -- I can not use it. If I select a file to attach it will have the account number etc, which your instructions are not to send.
Frequently Asked Questions
What is Complaint #8192729 about?
Complaint #8192729 was filed against Capital One Financial Corporation regarding Credit card specifically about Closing your account. It was received by the CFPB on 2024-01-20T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.