Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #8188940
Complaint Overview
Complaint ID: 8188940
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Was not notified of investigation status or results
State: Florida
ZIP Code: 32571
Date Received: 2024-01-19T12:00:00-05:00
Date Sent to Company: 2024-01-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX At the outset of the month, my husband conveyed to XXXX that we could collect the remainder of our belongings on the XXXX or XXXX. XXXX XXXX refused, stating that she has reclaimed ownership of the unit, leaving us unable to retrieve any of our belongings. XXXX XXXX On this date, I reached out to the collection agency to inquire about a debt they had placed on my and my husband 's credit report. XX/XX/23 - On the specified date, I notified the third-party collection agency that XXXX had withheld our personal property after the lease expired on XX/XX/23. XXXX The collection company informed me that since XXXX had this in her lease ( ILLEGAL ) that it was okay. They informed me to refer to Section 35. XXXX I responded via email - Furthermore, I would like to address the issue of retrieving personal belongings. As per Section 83.67 of the Florida Statutes, a landlord can not include provisions in the lease agreement that waive or limit a tenant 's right to retrieve their personal belongings after eviction or termination of tenancy. It is my understanding that any provision in the lease or rental agreement that attempts to modify or waive a tenant 's rights under Chapter 83 is deemed void and unenforceable. In light of this information, I would appreciate it if you could provide evidence that my personal property is or was in storage. I've tried to address this matter with the third party, but they neglected to investigate the unlawful withholding of our belongings. XXXX XXXX XXXX XXXX XXXX XXXX responded Concerning the personal property left at the apartment, this matter falls under the purview of the propertys management. Our agency 's scope does not cover landlord-tenant issues, so we advise addressing this directly with the propertys management team. XXXX I informed the third party collection agency that XXXX XXXX hasnt responded to ANY of my emails. XXXX I reached out via email again to the XXXX XXXX XXXX XXXX XXXX informing them on the no response from the Company that theyre collecting this debt for. XXXX I followed up again. Still NO RESPONSE from either company. XXXX I followed up again. Still No RESPONSE from either company. XXXX XXXX XXXX XXXX XXXX XXXX also failed to inform me of my rights to dispute. Instead, they directed me to contact XXXX XXXX for details on storage fees and photos confirming the safekeeping of my personal items. XXXX I done exactly what XXXX XXXX XXXX XXXX XXXX told me to do which was contact XXXX XXXX. I sent them an email. XXXX I followed up again via email. XXXX I followed up again via email. XXXX I followed up again via email XXXX I followed up again via email. Still no response. Additionally, not only was our personal belongings held ILLEGALLY and UNLAWFULLY but my husbands and our confidential information was disclosed to an individual without proper justification, unrelated to the XXXX XXXX XXXX XXXX XXXX did not maintain the confidentiality of our private information.
Frequently Asked Questions
What is Complaint #8188940 about?
Complaint #8188940 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-01-19T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.