Mortgage -- Trouble during payment process -- Complaint #8188668
Complaint Overview
Complaint ID: 8188668
Company: Truist Financial Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Trying to communicate with the company to fix an issue while managing or servicing your loan
State: District of Columbia
ZIP Code: 20003
Date Received: 2024-01-19T12:00:00-05:00
Date Sent to Company: 2024-01-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have two mortgages with Truist, ( 1 ) my residence and ( 2 ) my rental apartment. Truist claims there is some kind of problem with insurance covering these mortgages. I would like Truist : 1. To confirm that the insurance policy for the rental has been processed and I will not be asked to pay lender-placed coverage. 2. To put the rental mortgage on XXXX so I can check myself the status of insurance coverage of my mortgages. In early XXXX I received a letter in the mail from Truist that my insurance policy had expired on the rental mortgage, and that if this was not correct, I needed to upload the information to XXXX When I logged into the website, only my home mortgage was listed, not my rental mortgage. I emailed ( 1 ) the insurance policy information to their website XXXX, and ( XXXX ) also asking them to put the condo mortgage on XXXX On XX/XX/year>, I received two emails from XXXX, the first stating they received my insurance documents, the second that they had processed them successfully. They do not identify which mortgage, I assume it is for the rental mortgage. On XX/XX/year>, I received a third email from XXXX that the documents had not been processed successful. Again, they dont identify which mortgage. On XX/XX/XXXX, when I log into XXXX the rental mortage still does not show up ; so I can not verify whether the earlier emails confirming the documents have been processed or not. Also I call their customer service number at XXXX. I can not get reach a person to clarify the situation without indicating which mortgage has a problem. This is ridiculous. I would like Truist : 1. To confirm that the insurance policy for the rental has been processed and I will not be asked to pay lender-placed coverage. XXXX. To put the rental mortgage on XXXX so I can check myself the status of insurance coverage of my mortgages. I am writing to CFPB because I have had these kinds of problems with Truist before, and I want independent documentation that THEY are the problem, not me. My properties have the correct insurance policies, it is their processing and poor website management that is the problem.
Frequently Asked Questions
What is Complaint #8188668 about?
Complaint #8188668 was filed against Truist Financial Corporation regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-01-19T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.