Prepaid card -- Trouble using the card -- Complaint #8188207
Complaint Overview
Complaint ID: 8188207
Company: American Express Company
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: Connecticut
ZIP Code: 060XX
Date Received: 2024-01-12T12:00:00-05:00
Date Sent to Company: 2024-01-12T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Received a {$300.00} American Express egiftcard which claims to be usable for 'online, telephone, mail order and participating physical merchant locations ;. The card worked once for a {$50.00} purchase and has been declined every time since then. I have tried multiple times over the past few weeks on XXXX, XXXX XXXX XXXX XXXXXXXX XXXX and XXXXXXXX XXXX XXXX XXXX.I even called XXXX to see if they could enter the card # manually or load the balance to my XXXX account. They could not. Am Ex customer service has not had any solutions. They suggest that XXXX. I use the card after 24 hrs, ( did not work ) 2. use it in a physical store, etc. which is not their promise of online usability. 3. use it at an online merchant who will not ask for my name and address but will ask for a CVV code. When asked which online merchants do that, they had no suggestions. At this point, I would just like the cash from this card sent to me so I no longer have to deal with the hassle of trying to get this card to work. While I would like to think this is an unforeseen glitch, it is also a highly convenient one since I can imagine that some people will not have the time or energy to deal with this mess.
Frequently Asked Questions
What is Complaint #8188207 about?
Complaint #8188207 was filed against American Express Company regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2024-01-12T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.