Money transfer, virtual currency, or money service -- Unexpected or other fees -- Complaint #8181141
Complaint Overview
Complaint ID: 8181141
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Unexpected or other fees
State: California
ZIP Code: 91324
Date Received: 2024-01-15T12:00:00-05:00
Date Sent to Company: 2024-01-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I sent money to my Cash App cryptocurrency wallet and Cash App rejected both of the transactions after receiving the money. The money that was rejected has been obtained by Cash App and has been pending for over 3 weeks to be processed back to the wallet the funds were originally sent from. I have reached out to support multiple times to inform them the rejected transactions they sent back to me didnt meet the minimal fee on blockchain to be processed, and have asked them to reprocess the 2 transactions. They will not reprocess the transactions.
Frequently Asked Questions
What is Complaint #8181141 about?
Complaint #8181141 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Unexpected or other fees. It was received by the CFPB on 2024-01-15T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.