Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #8180556
Complaint Overview
Complaint ID: 8180556
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Difficulty submitting a dispute or getting information about a dispute over the phone
State: Michigan
ZIP Code: 49009
Date Received: 2024-01-18T12:00:00-05:00
Date Sent to Company: 2024-01-18T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Over the course of 4 days someone attempted to open several credit cards in my name. I contacted the specific financial institutions as well as the credit bureaus showing the inquiries so I could have the fraud hard hits removed from my report. Transunion is a complete mess. Over the course of the process I've talked with 5 different people, each giving me a different process to follow to get the inquires removed. Ultimately they want me to file a report with identitytheft.gov ( which I have done ) and mail that report in along with either a copy of my drivers license or social security card. Sending either of those documents by mail seems to be grossly irresponsible! While the other bureaus allow for this information to be uploaded on their website, the function doesn't work for Transunion. To make matters worse, from the time I mail the information they say it can take up to 90 days to correct it! 90 days with my credit score being negatively impacted by a company being run like it's 1975. For such a critical service to be run so poorly seems to demonstrate a complete lack of leadership within the organization and equally a complete lack of regulatory oversight.
Frequently Asked Questions
What is Complaint #8180556 about?
Complaint #8180556 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-01-18T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.