Checking or savings account -- Problem caused by your funds being low -- Complaint #8180405
Complaint Overview
Complaint ID: 8180405
Company: Fifth Third Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Sub-Issue: Overdrafts and overdraft fees
State: Florida
ZIP Code: 34744
Date Received: 2024-01-18T12:00:00-05:00
Date Sent to Company: 2024-01-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I had some automatic payments withdrawn from my account, but I was showing a positive balance because the transactions were processing. On XX/XX/XXXX I had put gas to which the transaction did not decline. I also have overdraft protection that allows 24 hours to make a deposit to be able to avoid an overdraft fee. On XX/XX/XXXX I was charged {$37.00} in overdraft fee to which i was willing to pay but then on XX/XX/XXXX I was charged {$74.00} overdraft fee. Then on XX/XX/XXXX again i was charged {$37.00}. I called the bank to advised of a financial hardship to see if I can get the fees reversed, I was told that they could not reverse the fees since they had already done so for me in XX/XX/XXXX so I asked to speak to a supervisor to which i was still told No. So I was able to get some help and bring my account positive, after paying them {$140.00} in fees. Then XX/XX/XXXX I had some payments come out to which I transferred through XXXX some money to be able to keep the account positive and not in negative standing but on XX/XX/XXXX I was charged once again {$74.00} of an overdraft fee. I reached out to the customer service chat and was told that the fees are accurate and that I needed to make either cash deposits or internal transfer to which I did not understand as XXXX is an immediate way to deposit funds to your account. She advised of the banks strict policy of only reversing a fee within the 12 month rolling period. I also have daily pay and pay a fee to be able to have funds deposited immediately. I am a single mom of XXXX with no assistance and I am being charged these outrageous fees that I can not afford.
Frequently Asked Questions
What is Complaint #8180405 about?
Complaint #8180405 was filed against Fifth Third Financial Corporation regarding Checking or savings account specifically about Problem caused by your funds being low. It was received by the CFPB on 2024-01-18T12:00:00-05:00.
How did Fifth Third Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Fifth Third Financial Corporation?
Yes, visit the Fifth Third Financial Corporation company profile at readthecomplaint.com/company/fifth-third-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.