Checking or savings account -- Managing an account -- Complaint #8180159
Complaint Overview
Complaint ID: 8180159
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Ohio
ZIP Code: 44212
Date Received: 2024-01-18T12:00:00-05:00
Date Sent to Company: 2024-01-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On three separate occasions I used the pay anyone feature at Chine Bank. You use the person 's phone number to send them funds and they can access the money even with no Chime account. I entered my XXXX XXXX XXXX phone number correctly ( verified on XX/XX/24 by Chime ) but apparently they have an account already associated with her phone number and told us she already had an account and I couldn't get the money returned bc it had been claimed. There's no way it was her as she was XXXX at the time and could not even open the account. The account has to be fraudulent and even has her first name attached. The error is clearly there's bc she has had this phone number for XXXX years. I was on the phone for over an hour trying to rectify this bc I did nothing wrong. I attempted to send my daughter cash on three occasions to her own phone and they gave it to someone else. They it in a dispute and less than XXXX hours later denied the claims.
Frequently Asked Questions
What is Complaint #8180159 about?
Complaint #8180159 was filed against Chime Financial INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-01-18T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.