Credit card -- Problem when making payments -- Complaint #8173318
Complaint Overview
Complaint ID: 8173318
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Nevada
ZIP Code: 89148
Date Received: 2024-01-13T12:00:00-05:00
Date Sent to Company: 2024-01-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
thank you for admitting that XXXX of my XXXX attempts to pay off my total balance of {$100.00}. If my balance on XX/XX/XXXX was {$100.00}. then on XX/XX/XXXX. My balance was still {$100.00}. On XXXX XXXX balance was still {$100.00}. At XXXX XXXX XXXX XXXXXXXX in your response you confirmed that this transaction of {$100.00}. was succesfully paid. my balance of {$100.00} is subtracted by my payment of {$100.00}. At XXXX XXXX. on XXXX XXXX.currently makes my total balance at XXXX XXXX XXXX XXXX XX/XX/XXXX equal what amount? would you like to grab your calculator? accounting is apart of your banks fiduciary duties! at XX/XX/XXXX at XXXX XXXX. my balance would be {$0.00}. ARE YOYU WITH ME SO FAR? .DOES THIS MAKE SENSE? AT THIS POINT AND TIME YOU SHOULD BE ABLE TO CALCULATE A XXXX BALANCE. on XX/XX/XXXX. I make a transaction to XXXX XXXX in the amount of {$170.00} which i will attach with this. this doesn't process with XXXX XXXX till following day. but balance show up on my statement I imagine same day XXXX XXXX. On XXXX XXXX what is my balance? anything over {$170.00} is what you owe me! can you show me where I spent any more money ( or have made any other transaction other than that {$170.00} with XXXX XXXX. )? No so how did I manage to get an over draft fee? how did i get a balance that is more than {$170.00}? especially since you confirmed that i had a balance of {$0.00}. As of XXXX XXXX. on XX/XX/XXXX. thank you for your time. XXXX XXXX p.s. XXXX really needs to stop letting Customer Service act as bankers and accountants. It is trully sad how XXXX you XXXX XXXXXXXX are over there at capital one and between NEGLIGENCE FAILURE IN ACCOUNTING SHOULD HAVE YOUR BANK FINED AND PUNISHED. FOR YOUY ARE UN EQUIPED TO MEET YOUR FIDUCIARY DUTIES
Frequently Asked Questions
What is Complaint #8173318 about?
Complaint #8173318 was filed against Capital One Financial Corporation regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2024-01-13T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.