Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #8173313
Complaint Overview
Complaint ID: 8173313
Company: Fifth Third Financial Corporation
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Information is missing that should be on the report
State: Indiana
ZIP Code: 46410
Date Received: 2024-01-12T12:00:00-05:00
Date Sent to Company: 2024-01-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Good day, I have a credit card with Fifth third bank. My credit card reports to the credit agencies every month on the XXXX. My account was reported twice in 30 days to credit agencies to XXXX and XXXX which is not correct. My credit score dropped XXXX points due to system error or manually inputted incorrectly. XXXX is the only one reporting correctly. I spoke with a supervisor at fifth third and she said she did not see my account reported on the the XXXX of XXXX and she would open an investigation to see if or why it was reported. However, my credit score dropped do to their system error or it manually being inputted in the system. I also spoke with two representatives from Fifth third and they did not know or understand due to not speaking clear XXXX and one saying that there is nothing that can be done. Also she said they can not change nor update anything. I've never been late nor missed a payment on this account. I also spoke with all three credit agencies and XXXX and XXXX states that Fifth third reported to them. I feel discriminated against due to my race and credit from a banking company. I know that credit updates on reports are only updated once a month not twice within 30 days. This is hendering my quality of life. So I would like this issue to get resolved as soon as possible so my points on my credit is corrected and I can continue to pursue my quality of life as the next person. Can someone please assist me in getting this issue corrected. Please advise. Best regards, XXXX XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #8173313 about?
Complaint #8173313 was filed against Fifth Third Financial Corporation regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2024-01-12T12:00:00-05:00.
How did Fifth Third Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Fifth Third Financial Corporation?
Yes, visit the Fifth Third Financial Corporation company profile at readthecomplaint.com/company/fifth-third-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.