Credit reporting or other personal consumer reports -- Problem with fraud alerts or security freezes -- Complaint #8173306
Complaint Overview
Complaint ID: 8173306
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with fraud alerts or security freezes
State: New York
ZIP Code: 10016
Date Received: 2024-01-12T12:00:00-05:00
Date Sent to Company: 2024-01-12T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, someone with my personal information including XXXX called in TransUnion 's customer service and requested verbally that the freeze to be lifted. When I discovered that the freeze was lifted, I called and requested for an extra steps of verification. The agent named XXXX ( # XXXX ) was able to add a verbal password to my file. She explained that anyone over the phone requesting a credit freeze lift would need to provide the password over the phone. On XX/XX/XXXX, I discovered that my credit freeze is lifted again. I spoke with an agent named XXXX ( # XXXX ), she confirmed that the verbal password was written in the wrong place in their system. Both of these agents revealed the password over the phone, and I complained that they shouldn't be revealing my password to anyone over the phone. I spoke with their supervisor named XXXX ( # XXXX ) that in fact there hasn't been any verbal password placed on file. The previous XXXX agents have not placed any verbal password in their system.
Frequently Asked Questions
What is Complaint #8173306 about?
Complaint #8173306 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with fraud alerts or security freezes. It was received by the CFPB on 2024-01-12T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.