Credit card -- Other features, terms, or problems -- Complaint #8173238
Complaint Overview
Complaint ID: 8173238
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: California
ZIP Code: 94941
Date Received: 2024-01-17T12:00:00-05:00
Date Sent to Company: 2024-01-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I submitted a claim on XX/XX/2024 and the claim number was : XXXX. Since that time I received a check on XX/XX/XXXX from Capital One for {$230.00}. The amount I requested was {$470.00} or the equivalent in reward miles which was exactly the amount that I lost when Capital One closed my account. I phoned Capital One on XX/XX/XXXX to tell them I do not intend to cash the check at this time and hope and expect that they will do the right thing and remit an additional {$230.00} that I am still owed.
Frequently Asked Questions
What is Complaint #8173238 about?
Complaint #8173238 was filed against Capital One Financial Corporation regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-01-17T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.