Student loan -- Dealing with your lender or servicer -- Complaint #8173165
Complaint Overview
Complaint ID: 8173165
Company: Navient Solutions, LLC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Don't agree with the fees charged
State: Missouri
ZIP Code: 64083
Date Received: 2024-01-12T12:00:00-05:00
Date Sent to Company: 2024-01-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX - Received notification from the US Department of Education about Borrower Defense Application # : XXXX. I submitted two applications and sent in one via certified mail which was somehow also " lost ''. I am a member of the XXXX XXXX XXXX class action lawsuit and have received physical confirmation that my loans should be void from XXXX XXXX XXXX. I have yet to see anything in follow-up to this lawsuit to which it states : " The Department will not deny your application without first providing instructions on what is required for a successful application and giving you the opportunity to resubmit your application. '' I am not sure why my loans haven't been dismissed as of yet. Also, I am unable to get any traction from my servicer Navient. They also keep trying to FORCE me into refinancing my loans so they will no longer be federal but privatized which is totally misleading. I want to know where all the money is going if loans aren't actually being written off. I am still incurring interest as my loans sit in forbearance which is negatively affecting my credit score.
Frequently Asked Questions
What is Complaint #8173165 about?
Complaint #8173165 was filed against Navient Solutions, LLC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-01-12T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.