Vehicle loan or lease -- Repossession -- Complaint #8173110
Complaint Overview
Complaint ID: 8173110
Company: Ally Financial INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Repossession
Sub-Issue: Account reinstatement or redemption after repossession
State: Pennsylvania
ZIP Code: 170XX
Date Received: 2024-01-12T12:00:00-05:00
Date Sent to Company: 2024-01-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Demanding full loan payment for repossession of vehicle.The payment app consistently is inoperable and is shutdown due to problem making it an issues to be able to pay bill. Signed up for auto pay yet the company did not take money out to pay bill.
Frequently Asked Questions
What is Complaint #8173110 about?
Complaint #8173110 was filed against Ally Financial INC. regarding Vehicle loan or lease specifically about Repossession. It was received by the CFPB on 2024-01-12T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.