Mortgage -- Struggling to pay mortgage -- Complaint #8172489
Complaint Overview
Complaint ID: 8172489
Company: Mr. Cooper Group INC.
Product: Mortgage
Sub-Product: VA mortgage
Issue: Struggling to pay mortgage
Sub-Issue: Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
State: Texas
ZIP Code: 78660
Date Received: 2024-01-14T12:00:00-05:00
Date Sent to Company: 2024-01-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I began a mortgage forbearance in XX/XX/2023 with Mr. Cooper due to financial hardship from a sudden layoff. The agreement was for a 12-month forbearance, granted in increments of 2-3 months, with regular check-ins. This was understood as a procedural formality, not a reassessment of my eligibility. In XX/XX/2023, when I sought to extend my forbearance to complete the agreed 12 months, I was unexpectedly denied with no explanation provided. Despite multiple attempts to understand this denial, representatives of Mr. Cooper have neither provided a reason nor demonstrated awareness of VA circulars regarding the foreclosure moratorium. This situation has significantly impacted me. After the layoff, my income was limited to VA disability. I was extremely transparent and I also disclosed to Mr. Cooper that I was undergoing extensive treatment for severe XXXX, a latent condition stemming from my military service that manifested due to my sudden unemployment. Mr. Coopers actions suggest a disregard for the VAs guidelines and an intent to foreclose on my property prematurely, without offering the full 12-month forbearance period or any alternative support. They also feign ignorance about the multitude of VA circulars and guidance that tells them what theyre doing is in direct contradiction to the VAs guidance. This approach not only undermines my financial planning based on the initial forbearance agreement but also exacerbates my current mental health and financial challenges. As a veteran, homeowner, and client of Mr. Cooper, I find this outcome unacceptable and seek immediate intervention to rectify the situation.
Frequently Asked Questions
What is Complaint #8172489 about?
Complaint #8172489 was filed against Mr. Cooper Group INC. regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2024-01-14T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.