Mortgage -- Trouble during payment process -- Complaint #8171526
Complaint Overview
Complaint ID: 8171526
Company: Wsfs Financial Corporation
Product: Mortgage
Sub-Product: Reverse mortgage
Issue: Trouble during payment process
Sub-Issue: Paying off the loan
State: Puerto Rico
ZIP Code: 00784
Date Received: 2024-01-17T12:00:00-05:00
Date Sent to Company: 2024-01-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I have been trying to satisfy the auction amount requested on XX/XX/XXXX. My attempts to contact the bank have been ignored. I opened a complaint with CFPB on XX/XX/XXXXXXXX Complaint number XXXX received a response stating that the bank did not own the property. However, I found proof that the bank does own the property and have filed an eviction request with the court. I did receive the eviction notification to leave the home on XXXX XXXX XXXXXX/XX/XXXX. I am questioning why this quick action is being taken to remove me from a family home without providing me the opportunity to close this issue in good faith with the chance to discuss purchase options.
Frequently Asked Questions
What is Complaint #8171526 about?
Complaint #8171526 was filed against Wsfs Financial Corporation regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-01-17T12:00:00-05:00.
How did Wsfs Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wsfs Financial Corporation?
Yes, visit the Wsfs Financial Corporation company profile at readthecomplaint.com/company/wsfs-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.