Debt collection -- Took or threatened to take negative or legal action -- Complaint #8168137
Complaint Overview
Complaint ID: 8168137
Company: Ford Motor Credit Co.
Product: Debt collection
Sub-Product: Auto debt
Issue: Took or threatened to take negative or legal action
Sub-Issue: Threatened to sue you for very old debt
State: Maine
ZIP Code: 040XX
Date Received: 2024-01-17T12:00:00-05:00
Date Sent to Company: 2024-01-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX of XXXX I agreed to voluntarily surrender my truck back to Ford under the terms it would clear up the balance owed during Covid. The agent told me the equity in the truck would be enough to clear up my balance which was wrong, but I couldnt do anything to change it before they auctioned the truck. They misinformed me and this information was vital in my decision making to proceed with the XXXX. If I was counseled correctly even told to review my contract I wouldve just paid off my lease. I was concerned I would pay off my lease and I wouldnt be able to finance it cause thats what Ford told me. All these details are vitally Important when making decisions. They offered me Covid relief and I would assume they understood what they could do and advise their customers correctly as you are my point of contact. They then dragged me to court in XXXX. 3 years later for this debt they say I owe. When they called me in XXXX to inform me of their mistake and now I needed to pay them I argued and hung up the phone and wrote a letter to them. I did not hear back. Then when I had the sheriff come to my door 2 and half years later I again disputed it. If anything they should give me my truck back and work out a deal with me but they arent even trying. Ford has not reported the wrong amount on my credit report per the settlement agreement we made in court which I cant afford to pay. This has jacked up my credit by this wrong Info and I cant even get a loan to even try to pay it. I called them after the fact and they tell me I cant talk to them but I need to call this debt collector in NY. This issue is a Maine issue not a NY issue. And their debt collector created a file but dont have any information on it. The lawyer they hired here in Maine didnt reach out to me at all before dragging me to court and I dont even owe the money. Completely violating my rights in so many ways between the the collection law in Maine and the XXXX law in Maine this is outrageous! They since because I keep disputing it with the credit bureau send them False info that keeps changing the amount and has really screwed up my credit now. I dispute it and they make it worse! What is wrong with these people? This should not be on my credit, and if you informed me correctly youd still have a happy customer paying his bill even tho the entire country went through a XXXX storm with Covid. For the last 2 years Ive been working hard paying all my debt and have done so. My current car loan for the last 2 years is paid on time. Yet I cant get a loan of any kind because Ive been told by everyone Ford shows this balance and they cant finance me or give me a loan. This is crazy. I would like Ford to work with me the right way. Help me get back into a XXXX like I had, trade in my car and Ill pay them payments on a loan. Completely reasonable. I cant afford to pay this debt they are claiming I owe after they took my truck and I dont even get to enjoy it. I want my truck back, and we can trade in my XXXX and help me get a truck. I already got one picked out with a local dealer.
Frequently Asked Questions
What is Complaint #8168137 about?
Complaint #8168137 was filed against Ford Motor Credit Co. regarding Debt collection specifically about Took or threatened to take negative or legal action. It was received by the CFPB on 2024-01-17T12:00:00-05:00.
How did Ford Motor Credit Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Ford Motor Credit Co.?
Yes, visit the Ford Motor Credit Co. company profile at readthecomplaint.com/company/ford-motor-credit-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.