Mortgage -- Trouble during payment process -- Complaint #8163866
Complaint Overview
Complaint ID: 8163866
Company: Truist Financial Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Payment process
State: Texas
ZIP Code: 77018
Date Received: 2024-01-16T12:00:00-05:00
Date Sent to Company: 2024-01-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Truist Bank is punishing me because I refuse to open a bank account with them so that they will allow me to pay my mortgage online. I have paid my mortgage the same way every month for well over a year, via online bill pay through XXXX XXXX directly to Truist Bank, and I just received an email from Truist Bank that says that I have not paid my mortgage for this month. That is not true and I have the receipts to prove it from XXXX. I'll attach them to this complaint. Truist is just trying to punish me for not opening a bank account with them in order to pay my mortgage. There is no way to contact Truist bank via email to resolve this matter -- only via a XXXX number that will undoubtedly go unanswered and I will not have written proof of anything that was said during a call. This better not hit my credit, and this is happening often enough that I consider it harassment at this point.
Frequently Asked Questions
What is Complaint #8163866 about?
Complaint #8163866 was filed against Truist Financial Corporation regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-01-16T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.