Credit card -- Other features, terms, or problems -- Complaint #8162063
Complaint Overview
Complaint ID: 8162063
Company: Wells Fargo & Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: New Jersey
ZIP Code: 076XX
Date Received: 2024-01-13T12:00:00-05:00
Date Sent to Company: 2024-01-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Wells Fargo XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX, OR XXXX Dear sir, Today, XX/XX/XXXX of XXXX, I have received a letter in English and Spanish about your companys program, XXXX. As far as I understand, the condition which requires XXXX means I have the account which I do not authorize the third party to use. However, as far as I remember, my accounts, which opened before the Pandemic were closed completely after official announcement of identity theft by your government organization in the United States. At least, I received a letter of confirmation of the closure of the account from Wells Fargo itself. Anyway, I do not have any means to check the bank activities, since the business email address, which was disappeared was unable to check at all, because the host of the business website, which connects to this email address, unable to solve the issue to recover my website and the issue has remained unsolved and I have never received any procedure with this host, XXXX, which used to be XXXX Small Business Website Host company. If you want to complain or wish me to find out how to check my closed bank accounts with Wells Fargo, please ask XXXX, to fix my website and then I will pay the host fee and make sure I will update all information regarding my business matters. Since I do not know the reason why I need to sign the document, which you have sent, I will not sign this letter to the XXXX XXXX. And you stated that I have contacted Wells Fargo on XX/XX/XXXX of XXXX ; however, I do not remember that I have contacted with your company regarding unauthorized account of your bank. I hope you will recheck this matter to clarify whether I have connected with your company for the unauthorized usage of your bank account, since I consider your bank must have some monitor system if I called. Or you must have kept the written document to clarify the matter. Or somebody else, who stole my identity might have contacted with your company. Then, you need to notify officially to the authority. Therefore, I will keep the English version without signing. And I will return the Spanish version, which I do not need at all due to unfamiliar language for me, and please never send me the documents in Spanish. Of course, this matter will be reported to Consumer Financial Protection Bureau. Also, I wish you will use the proper format letter pad, which has the logo color Red. Sincerely,
Frequently Asked Questions
What is Complaint #8162063 about?
Complaint #8162063 was filed against Wells Fargo & Company regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-01-13T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.