Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #8161802
Complaint Overview
Complaint ID: 8161802
Company: Capital One Financial Corporation
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Georgia
ZIP Code: 30344
Date Received: 2024-01-13T12:00:00-05:00
Date Sent to Company: 2024-01-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to formally dispute the accuracy, fairness, and validity of information erroneously reported on my credit files by Capital One, and subsequently maintained by XXXX, XXXX, and XXXX. The persistent presence of inaccuracies within my credit reports flagrantly violates my rights as a consumer, as protected under the 15 U.S. Code 1681a | 15 U.S. Code 1681e | 15 U.S. Code 1681i. The inaccuracies in the reports pertain to the following discrepancies in reporting by Capital One to the respective credit bureaus : Opening Date : Capital One reported to XXXX the account was opened on XX/XX/XXXX, while reporting to XXXX and XXXX it was opened on XX/XX/XXXX. Last Payment Date : Capital One reported to XXXX and XXXX the last payment was made on XX/XX/XXXX, whereas XXXX shows the last payment as XX/XX/XXXX. Account Closure : Capital One reported to XXXX the account was closed on XX/XX/XXXX, but no closure reporting was made to XXXX and XXXX. Yet Capital One alleged that I made a payment on XX/XX/XXXX but how would i make a payment to a closed account? 22 days after the supposedly closure date High Balance : Discrepancies exist in reported high balances, with XXXX and XXXX showing {$270.00}, and XXXX reporting {$220.00}. These inconsistencies not only fail to reflect accurate information but also significantly impact my credit report, misrepresenting my credit history and influencing my creditworthiness. Such discrepancies blatantly violate consumer rights outlined in the 15 U.S. Code 1681a, which mandates accurate, complete, and verifiable information within consumer reports. Additionally, these inaccuracies and discrepancies are in direct contravention of other pertinent consumer protection laws, including but not limited to : Fair Credit Reporting Act ( FCRA ) Fair and Accurate Credit Transactions Act ( FACTA ) Consumer Financial Protection Bureau ( CFPB ) guidelines I am deeply disappointed by the actions of Capital One and the failure of XXXX, XXXX, and XXXX to ensure maximum accuracy in reporting. Despite my previous attempts to rectify this matter through multiple correspondences, these inaccuracies persist, and your response indicating " verified '' is erroneous. It has come to my attention that late payments have been reported on this account, despite the fact that I have never had the opportunity to use the account. This situation is deeply troubling, as it not only misrepresents my financial history but also defames my character by suggesting negligence in managing credit. To provide some context, the account in question is a secured credit card with a modest {$220.00} credit limit. I took the initiative to fund this card with my own money as part of my effort to establish credit at a young age. Unfortunately, due to circumstances beyond my control, I never had the chance to use this account. Given that I never made any purchases or payments on this card, it is perplexing and concerning to see late payments reported. I must emphasize that, at the time I acquired this secured credit card, I was young and lacked sufficient knowledge about credit management. It was my earnest attempt to build a positive credit history, and the inaccuracies in reporting have cast a shadow on my financial reputation.
Frequently Asked Questions
What is Complaint #8161802 about?
Complaint #8161802 was filed against Capital One Financial Corporation regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-01-13T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.