Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #8156068
Complaint Overview
Complaint ID: 8156068
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: New York
ZIP Code: 11803
Date Received: 2024-01-14T12:00:00-05:00
Date Sent to Company: 2024-01-14T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am reaching out to seek your assistance and intervention regarding an unresolved issue involving an unauthorized financial transaction processed through PayPal, with related complications involving my XXXX account. As someone currently unemployed, the financial impact of this incident is particularly severe, affecting my ability to cover basic living expenses. Detailed Incident Overview : Incident Dates : Between XX/XX/XXXX and XXXX. Description of Incident : An unauthorized party initiated a transfer of {$450.00} from my account via PayPal. Of this sum, {$250.00} was directly withdrawn from my funds, while PayPal covered the remaining {$200.00}. Current Challenge : PayPal is now seeking to recover the {$200.00} it fronted by charging me, creating a negative balance of {$200.00} in my PayPal account. This action is being taken despite the transaction being unauthorized and not initiated by me. Impact on My Personal Circumstances : Being unemployed, the loss of {$250.00} has significantly hindered my ability to manage essential daily expenses. The additional demand of {$200.00}, for an amount I did not receive nor authorize, further intensifies my financial distress. Actions Taken : I have repeatedly communicated with both XXXX and PayPal, asserting that I never authorized this transaction. My requests for investigation updates and attempts to escalate the matter have been met with inadequate responses and a lack of proper engagement. Request for CFPB Action : I urge a thorough investigation into this unauthorized transaction. I am seeking a refund of the {$250.00} that was unjustly taken from my funds. I request that PayPal cease its efforts to recover the additional {$200.00} from me. I expect transparent and regular updates from both PayPal and XXXX regarding the handling of this issue. I am turning to the CFPB for help in resolving this matter justly and promptly. The urgency of this situation can not be overstated, given its profound impact on my financial stability and well-being. Thank you for your attention to this matter. I look forward to your prompt response and assistance.
Frequently Asked Questions
What is Complaint #8156068 about?
Complaint #8156068 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2024-01-14T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.