Student loan -- Dealing with your lender or servicer -- Complaint #8155998
Complaint Overview
Complaint ID: 8155998
Company: Navient Solutions, LLC.
Product: Student loan
Sub-Product: Private student loan
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Illinois
ZIP Code: 60707
Date Received: 2024-01-14T12:00:00-05:00
Date Sent to Company: 2024-01-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Illinois XXXX To Whom It May Concern, I am writing regarding my XXXX XXXX XXXX, which was cited for unfair lending practices in XXXX by Consumer Financial Protection Bureau. I have disputed my student loan balance for many years, and to date my loan is still {$18000.00} and taxed at 8.5 % interest. I started college in XX/XX/XXXX and at the time I received Pell Grants to fund my education. Additionally, I served in the military for 16 years ( Army Veteran ) and the Department of Defense paid {$20000.00} via my GI XXXX XXXX towards my student loans. I started college at XXXX XXXX XXXX in XX/XX/XXXX and at that time I believe I was awarded a XXXX XXXX to fund my education cost. After leaving XXXX XXXX, I attended XXXX XXXX XXXX, a local junior college for XXXX years and transferred to XXXX XXXX XXXX. After one year, I transferred to XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) in XXXX, earned my Bachelor of Science Degree and graduated in XXXX. Between XXXX, a personal banker at XXXX convinced XXXX to consolidate all my student loans into XXXX loan. At the time I was young and naive, and I did not understand the ramifications of this financial arrangement and certainly did not know that this debt would morph into a massive balance due to high interest. The interest rate has never fallen below 8 % and I have been struggling to pay this loan off for many years. I am now XXXX XXXX XXXX and 90 % service-connected XXXX per VA and I would like to have my loan reviewed for accuracy and request loan forgiveness due to all the mismanagement, massive fees, high interest rates and late fees. Most of the loans that I consolidated were federal direct subsidized or unsubsidized loans that are now consolidated into a variable rate private loan. Additionally, XXXX is one of the schools accused by the Federal Trade Commission of misrepresenting its job and salary outcomes through ads. The university also settled with the Education Department and borrowers. I have never been able to write off payments on my tax refund, I have been charged late fees and massive interest and many other issues with XXXX loan which is now served by Navient student loan. To date, I still owe {$17000.00} on my loan despite many payments, consolidations, and the Department of Defense payment due to the high interest rate and constantly transferring my loan from one servicer to another. Its as if the Department of Defense payment were never made. Thank you, XXXX XXXX XXXX, XXXX XXXX Attended XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #8155998 about?
Complaint #8155998 was filed against Navient Solutions, LLC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-01-14T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.