Checking or savings account -- Managing an account -- Complaint #8155662
Complaint Overview
Complaint ID: 8155662
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Ohio
ZIP Code: 43213
Date Received: 2024-01-14T12:00:00-05:00
Date Sent to Company: 2024-01-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/ I ordered XXXX XXXX XXXX through the XXXX app. The total was {$30.00}. The XXXX employee delivered someone else 's order by the name of XXXX. By the time I realized that I received someone else 's order, the XXXX was at the end of the parking lot on her way out. I immediately contacted XXXX, explained the issue and asked them to either redeliver the correct order or to give me a refund, in which they refused. I then called XXXX XXXX XXXX directly and made the employee aware that the XXXX XXXX was given the wrong order and I had someone else 's order. The lady told me that since I ordered through a third party which is XXXX then I would have to contact them regarding any issues. I communicated back with XXXX again and sent them proof of the wrong order via the same screenshots I'm sending you. I then decided to communicate with the vice president of XXXX XXXX XXXX to explain my dilemma and he told me the same thing his employee said that since I paid through a third party app I would have to get my refund through them. I asked for a manager to contact me back at XXXX in which they claimed it would take XXXX hours from the time I placed my order which should have been XXXXXXXX XXXX. that night but no one has contacted me back up until the present day. I immediately reached out to my bank Chime and filed a dispute, I provided them the same proof that I provided XXXX stating that I never received my order, yet my {$30.00} payment was never received back for their discrepancy. Chime just recently sent me a email stating that they saw no error and that they refuse to refund my money. I just need my {$30.00} back that I've been waiting to receive since XX/XX/2024.
Frequently Asked Questions
What is Complaint #8155662 about?
Complaint #8155662 was filed against Chime Financial INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-01-14T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.